Support in one place
Report a request, follow how it is being resolved and keep the whole service history together. No more digging through e-mail.
Three things the portal stands on
Your own access
Sign in with your customer account. Securely, and with no extra licences.
One record
The description, the attachments, the resolution and the time spent all stay in one ticket.
A standing overview
You can see how a case is going, and the closed ones too, whenever you want. Without phone calls.
What you can do in the portal
Report a request
Fill in the location, the description, the priority and any attachments. The form walks you through it.
Track your tickets
Open and closed cases, the conversation and the history — all in one place.
See the service time
Time worked is tied to the ticket. It is the basis for invoicing and for the SLA.
What we can help you with
You do not have to pick a type — describe the problem and Detect will classify it and route it to the right team.
Something is not working — an outage or a fault. We take it first, according to the SLA.
A routine request — settings, access, a consultation. We schedule it.
An extension or a new project. We will prepare a proposal and an estimate.
From report to result
You report it
Fill in the location, the description and the attachments. The ticket is registered and gets a number.
We resolve it
We take the request over, coordinate the work and record the time spent.
You check it
In the portal you see the state, the result and the whole service history.
Create a ticket
Do you have access? Log in. If not, we will set it up for you.
Sending an e-mail to the support address above creates a ticket automatically.